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HJR SOFTWARE provides Computer Technical Support Services
for the computer related products and services we sell.
We excel at being able to provide sound solutions and easy
to follow assistance to resolve a wide variety of issues
including those dealing with hardware, software and the
integration of both.
The best way to get our support services is to have one
of our service contracts. We offer service plans with
technical support options for
businesses,
home users, and
our website hosting plans.
Even if you do not have one of our service agreements
that cover technical support issues, we can assist you
quickly and easily on a Pay Per Issue basis. Regardless
of your problem, you might find it to your benefit to bring
all your support issues to HJR SOFTWARE first. We have a
standard policy where we only charge you if we successfully
resolve your issue. We resolve over 85% of all issues
within 30 to 45 minutes.
Standard Technical Support Fees are $25.00 per Issue
We charge an additional $1.00 per Minute if your technical
support issues involves us making a long-distance phone
call and when assistance exceeds 60 minutes.
If you are an existing customer with pre-established Net
Terms, we can assist you immediately and invoice you later
for support services.
Everyone else may initiate our HJR SOFTWARE Technical
Support Solution service using one of the following three options:
Payment arrangements for all our technical support services
must be made in advance. We listen to and review your
support request to ascertain whether or not we can
assist you. We typically resolve one (1) issue at a time. If
we resolve more than one issue, you will be charged $25
per issue.
If we do not successfully resolve your issue, we will
refund or reject any payments made. Any holds placed on
your credit or debit card will be released within
72 hours by our merchant processor.
We can only assist English speaking persons with the ability
to pay for our services in advance or via a service contract.
We specialize in supporting software, computers and related
equipment that is IBM PC Compatible. We do not support MacIntosh
and we only support Unix and Linux issues that are related
to our Unix and Linux based webhosting services. We support
programmers and website development as well with issues
related to HTML, JavaScript, VBScript, and FrontPage. If
you need
more advanced programming support,
click here.
Email us or call us between
10:00 AM and 10:00 PM EST at
704-825-7440. You may also fax your issues to us at 888-201-5141.
We may take up to 36 hours to respond to your request for
technical support.
Support via Microsoft's Windows Messenger and Yahoo Instant
Messenger are also available.
Windows Remote Assistance can be provided in some circumstances
depending on the state of your computer, your ISP, computer
or network security measures, and the network or Internet
infrastructure between us. You will also need one of the
following to utilize Windows Remote Assistance:
a MSN Hotmail,
Windows Live ID,
or Microsoft .Net Passport.
You will also need Windows XP (Home or Pro) and High-speed
Internet Access, either (DSL, Cable or faster).
If you would like to use any of these methods, please let us know when you make your
technical support request and tell us your instant messenger
of choice and your screen name.
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